In most instances, yes. However there are exceptions. There are 2 kinds of payment policies. The first is reimbursement policy where patients must pay upfront for their services and then submit their receipts for reimbursement. This is the most common practice. The other method is directly billing. In this case, the insurance company is given permission to pay the provider directly. Not many insurance company allows this policy for orthopedic supplies. Paramedical services such as chiropractor, physiotherapy and massage can be billed directly by your provider for most insurers.
For some products such as orthopedic shoes, orthopedic brace or compression socks you can. Restocking fee may occur for specialty order that were brought in just for a particular patient. You cannot cancel your order for custom made orthotics after it has already been made.
This depends on the method of submission. If it was uploaded online, the turn around time is usually 24 to 48 hours for most insurance companies. If it was mail, it can take up to 3 weeks before payment is received, though 2 weeks is more typical. Some insurance companies are faster than others.
You should bring your wallet size health insurance card if you have one, or at least know your contract and i.d. number. A security deposit is required before custom made products are made, so ensure that you bring payment for your supplies. If you already have your prescription, you can bring it, but it is not a requirement.
Yes, we will. There are a number of documents required for successful submission of your claim. We will provide these documents to you so you can upload them or we can mail the claim to your insurance company if you prefer.
